Information centre

Assistance & heritage guidance

Unlocking the secrets of our heritage chest — common questions about packages, exclusives, and delivery.

What is a Pitara?

Your shopping chest — our word for cart. Packages from many looms gather in one Pitara before checkout.

What is an exclusive culture crate?

A house-curated sandook with 18–36 sarees from one weaving tradition — distinct from brand marketplace packages. Ideal for trousseau and milestone gifting.

Are the sarees authentic?

Every piece is genuine handloom, sourced directly from its weaver or design house and checked before it is packed into your sandook.

How do I track my order?

Once your Pitara ships you receive a tracking link, and you can follow its journey any time under Track an order in your account.

Can I cancel an order?

Orders that are still pending payment, paid, processing, or packed can be cancelled from the order detail page. Once shipped, contact a curator.

How do I save packages for later?

Sign in and use Save on any package. Find them again under Saved Treasures in your portal.

What is a Pitara? Your shopping chest — the cart, renamed for our brand story.

What is an exclusive crate? A house-curated culture sandook with 18–36 sarees from one tradition — distinct from brand marketplace packages.

Are the sarees authentic? Every piece is genuine handloom, sourced directly from its weaver or design house and checked before it is packed into your sandook.

How do I track my order? Once your Pitara ships you receive a tracking link, and you can follow its journey any time under “Track an order” in your account.

Still curious about a weave’s provenance?

Contact a curator